Track your order

You will receive the track and trace by email as soon as your order has been shipped. Also check your spam or junk mail folder, as such messages sometimes end up there.

You will also find the code with your order in your customer account and, if you paid with Shop Pay, in the Shop app. Can't find it anywhere? Send us your order number, and we will resend it.

Go to the login page and enter the email address you used to place your order. You will then receive a login code by email. Enter it and you're in.

So you don't have to remember a password. Make sure you use the same email address as for your order, otherwise you won't see your order.

First, check your spam or junk mail folder. If the email is not there, check if you made a typo in your email address when ordering.

In that case, please contact us via WhatsApp or email. State your name and the amount of your order, and we will look up your order and resend the confirmation to the correct address.

This is usually not worrying. A track and trace is often created when the shipping label is printed, while the package still needs to be picked up. The first scan can therefore take a day to appear.

If you still don't see anything change after two working days? Let us know your order number, and we will contact the carrier and find out where your shipment is.

The expected delivery time is stated on each product page and in your order confirmation. This varies per item, as we work with multiple suppliers. Small home accessories are usually delivered quickly, while larger furniture has a longer delivery time.

Do you order multiple items at once? Then your order may be delivered in parts. As soon as a part is on its way, you will receive a separate shipping confirmation for it.

Yes, that's normal. Because we work with different suppliers and brands, items are sometimes shipped from different locations. You will then receive your own track and trace for each shipment.

Even one large piece of furniture can arrive in multiple boxes, for example a tabletop and a base separately. If you are missing a part, wait one working day and then contact us.

Large items such as sofas, dining tables, and wardrobes are not delivered as a regular package. The carrier will contact you in advance, usually by phone or SMS, to arrange a delivery time or window.

Make sure your phone number is correct in your order, because without availability the carrier cannot schedule an appointment. If you doubt whether your number is correct, send us a message, and we will adjust it.

For parcel shipments, the carrier usually tries again the next working day, or the package is delivered to a pick-up point nearby. In your track and trace, you will see exactly what happened.

For furniture delivery with a pre-scheduled time slot, a new appointment will be made in consultation. Contact us if you don't hear anything, and we will liaise with the carrier.

If your order has not yet been shipped, this is usually possible. Contact us as soon as possible via WhatsApp or phone, that's the fastest way.

Is your package already on its way? Then we can no longer adjust the address, but with many carriers you can still do this yourself via the track and trace link. There you will often find options to redirect the delivery to a pick-up point or another day.

First, check with your neighbors and see if a message has been left in your mailbox. Sometimes a package is also left in a safe place, for example behind a fence or in a porch.

If your shipment remains untraceable, please contact us within a few days with your order number. We will then start an investigation with the carrier and ensure that you are not left empty-handed.

Yes, it works exactly the same. You will receive a track and trace by email and can track your order via your customer account or the Shop app.

Delivery is via a carrier active in your country, so the tracking environment may look slightly different than for a Dutch shipment. If you can't figure it out, we'll be happy to look it up for you.

Delays can have various causes, such as a supplier waiting for stock or busy periods at the carrier. We monitor the lead time of each order and will contact you if anything deviates.

Are you waiting longer than expected and haven't heard from us? Feel free to send us a message with your order number. We will find out where your order is and give you a realistic expectation, so you know where you stand.