Shipping & Delivery

For the Netherlands, Belgium, and Germany, we offer free shipping on orders over €75. For orders below that amount, you pay €8.50, regardless of the size of your order. This also applies to a dining table or sofa.

For other EU countries, different rates apply, as costs vary per country and carrier. Enter your address at checkout, and you will immediately see the shipping cost to your country.

This varies per product, as we work with multiple suppliers. The current delivery time is always stated on the product page and in your shopping cart. Roughly:

• Parcel items such as accessories, lighting, and decoration: often delivered the next day
• Furniture such as sofas, tables, and cabinets: typically 3 to 5 business days
• Custom and made-to-order products: approximately 2 weeks

You will find the expected delivery time for your specific order in your order confirmation.

Not always. If you order items from different brands or suppliers, they will be shipped from different locations. You will then receive a separate shipping confirmation with tracking for each shipment.

This works to your advantage: you don't have to wait for the slowest item to be ready. If you prefer to receive everything at once, please let us know when you order, and we will try to arrange it.

For furniture, yes. Please indicate your preference in the comments field when placing your order, or send us an email afterwards with your order number and your preferred day or time slot.

The furniture courier will then contact you by phone or SMS to finalize the delivery. Please ensure your phone number is correct in your order.

Parcel shipments are delivered in the usual way. Through the carrier's track and trace, you can often choose a different day or a collection point yourself.

Standard delivery is to the front door. This is the default for most carriers.

Would you like more service? Upon request, we can often arrange for your furniture to be brought into your home or to the desired room, or even delivered fully assembled. What is possible and what it costs depends on the product, the supplier, and your address.

Please contact us for this, preferably before or shortly after your order, so we can plan it properly.

Yes, for many furniture items, we can arrange assembly. Your new cabinet, bed, or dining table will then be set up ready for use, so you don't have to struggle with a screwdriver.

This is an additional service available upon request. Send us your order number or the product you are interested in, and we will provide you with a quote.

Pick-up is possible by arrangement. Because our products are shipped from various locations and directly from the supplier, it is not always practical for every item.

Please contact us with the product you are interested in, and we will see if pick-up is possible in your case and where it would be.

We deliver throughout most of the European Union. The Netherlands, Belgium, and Germany are our main countries with fixed rates. We also ship to, among others, France, Luxembourg, Austria, Denmark, Sweden, Finland, Spain, Portugal, Italy, Poland, Czech Republic, Slovakia, Hungary, Ireland, Slovenia, Croatia, Estonia, Latvia, and Lithuania.

All prices are in euros including VAT. Within the EU, you do not pay import duties, so there are never unexpected costs at your door.

That depends on the size and weight of your item. Parcels are sent via PostNL, DHL, GLS, or UPS. Large and heavy products are delivered by a specialized furniture courier.

Some furniture items are shipped directly from the manufacturer to you via furniture transport. In your shipping confirmation, you will always see which carrier is handling your shipment.

For parcel shipments, the carrier usually attempts re-delivery the next business day, or your package goes to a pick-up point nearby. In your track and trace, you can read exactly what happened.

For furniture delivery with a scheduled time slot, you can arrange a new appointment in consultation. If you know in advance that you cannot be home, please call the carrier or send us a message, and we will reschedule it in time. This prevents extra costs for a second delivery attempt.

If your order has not yet been shipped, this is usually possible. Please contact us as soon as possible via WhatsApp or phone, as this is the fastest way.

If your package is already on its way, we cannot change the address. With many carriers, you can still do this yourself via the link in your track and trace.

As soon as your order has been shipped, you will receive a shipping confirmation with track and trace. If you have entered your phone number, we will also send important updates via WhatsApp.

You can also always find the status in your customer account or in the Shop app. You can read more about this on the track order page.

That's unfortunate, but we will fix it. Please contact us as soon as possible with your order number and clear photos of the damage and the packaging. This can be done via email or WhatsApp.

In this case, you will not pay return costs: we will handle the process and ensure you receive the correct product. Read more on the exchanges and returns page.