At Mooier Thuis, we do our best to help you as well as possible. However, it can happen that something doesn't go entirely as planned. We find that unfortunate, and we are happy to resolve it with you.
Step 1: Contact us
Do you have a complaint? Let us know via info@mooierthuis.nl. Describe your complaint as clearly as possible and include your order number. We aim to respond within 2 working days.
Step 2: Mediation via WebwinkelKeur
If we can't resolve it together, you can register your dispute for free mediation via WebwinkelKeur:
www.webwinkelkeur.nl/kennisbank/consumenten/geschil
We take every complaint seriously and always look for a fair solution. Thank you for your trust in Mooier Thuis.
